Consulting - Shared Service Centres

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Nowadays, an increasing tendency can be observed on the global market - the tendency to use outsourcing, offshoring and, more generally, to transfer accounting processes management to low-cost countries. This tendency can be also observed in Central and Eastern Europe, where highly qualified and talented, yet cheap, staff can be found. Our Poland-based PwC SSC/BPO Team for the countries of the region supports many international clients in establishing and running successful and cost-efficient offshoring operations.
We have completed the following key assignments for our clients:
 

  • Reviewing the scope of commission; analysis and indications,
  • Providing help, offering suggestions for choosing the provider of business processes outsourcing,
  • Choosing a site for the service centre - country and city analysis,
  • Establishing an office - space arrangement, supervision of finishing works in the office and project management,
  • Cost modelling,
  • Compiling and supporting economic justification,
  • Initiating contacts with local authorities- mayor, voivod, city authorities,
  • Consulting in the aspect of the legal and fiscal structure,
  • Setting up companies,
  • Assisting, supporting and giving suggestions concerning special economic zones and public financing,
  • Providing an overview/support regarding teleinformation services,
  • Supporting the process of staff recruitment:
  • Job descriptions and organisation modelling
  • Reviewing and choosing local recruitment agencies
  • Reviewing local remuneration levels and offering suggestions in this aspect
  • Process transfer support:
  • Planning
  • Training
  • Transfer of know-how
  • Due diligence examination
  • Overall project management.