Forensic & Fraud risk management

PwC helps organizations identify and implement high-value AI use cases across fraud detection, risk scoring, investigations, behavioral analytics and decision support. By combining advanced analytics, machine learning and behavioral intelligence, AI can help detect emerging fraud patterns, identify suspicious activities, prioritize high-risk cases and improve operational efficiency—while ensuring robust governance, transparency and explainability.

PwC helps organizations assess whether their current fraud technologies adequately support fraud prevention, detection and investigations. We identify capability gaps, define future-state requirements, support vendor selection and technology evaluations, and help implement solutions that strengthen fraud detection, case management, analytics and overall fraud operations.

When fraud data is fragmented across multiple systems, organizations often struggle to gain a complete view of risk and act on emerging threats. PwC helps organizations assess their current data landscape and build a more connected fraud ecosystem by integrating fraud data, customer information, payments, case management and reporting—improving visibility and enabling more informed, timely decision-making.

PwC helps you identify opportunities to automate alert handling, investigations, workflow management, reporting, and decision-making by leveraging technology and advanced analytics—accelerating fraud response and improving efficiency.

It’s critical to act quickly to preserve evidence, assess the potential impact, and establish the facts. PwC supports you with forensic investigations, evidence collection, digital forensics, and incident response—ready to assist in urgent crisis situations that demand immediate action.

Absolutely. PwC provides experienced analysts, investigators, and forensic specialists to supplement your internal team, support alert triage, manage investigations, and deliver managed fraud operations services.

PwC helps you scale fraud operations efficiently by combining managed services, expert fraud specialists, process optimization, automation, and technology solutions—boosting capacity while controlling costs.

Meeting evolving fraud-related regulatory expectations requires understanding how new requirements impact fraud prevention, monitoring, investigations, customer protection, governance and technology capabilities. PwC helps organizations assess regulatory readiness, identify compliance gaps and implement practical transformations across legal, operational, control and technology areas—ensuring their fraud framework remains compliant and effective.

PSD3 and PSR affect banks, payment institutions, e-money institutions, fintechs, and other payment service providers. These regulations also impact fraud operations, customer protection, claims handling, compliance, and technology functions. PwC helps organizations assess regulatory impacts, identify readiness gaps, and implement practical changes across people, processes, controls, and technology.

PwC assesses your compliance framework end to end: governance and accountability, risk assessment, policies and procedures, training, monitoring and testing, reporting lines and case handling. We test whether controls operate in practice rather than only on paper, benchmark your capabilities against regulatory expectations and peer practice, and set out a prioritised, practical improvement plan. The review covers specific areas such as conflicts of interest, including declarations processes, monitoring and escalation mechanisms, gifts and hospitality, and third-party and anti-corruption controls.

PwC assesses how new or changing regulation affects your obligations, processes, data and systems, identifies the gaps against your current state, and delivers the remediation or transformation programme across legal, operational, process and technology workstreams, with sequencing designed to protect business continuity. We also look for the upside: well-designed compliance change typically simplifies processes, improves data quality and controls, shortens decision cycles and improves the customer and employee experience, so the investment delivers operational benefits alongside regulatory assurance.

PwC designs and implements whistleblowing frameworks that satisfy the Polish whistleblower protection legislation and the EU Whistleblowing Directive: internal reporting procedures, secure channels allowing confidential and, where permitted, anonymous reporting, defined follow-up and feedback timelines, retaliation safeguards and record-keeping. Our platform supports the full case lifecycle, from intake and triage through investigation, remediation and reporting, with secure two-way communication with the reporter and an auditable trail. We also review existing arrangements against regulatory requirements and leading practice, and support the policies, governance and internal communication that determine whether people actually use the channel.

Assess the allegation promptly, preserve the relevant evidence before it is lost, decide whether an independent investigation is needed, and confirm any reporting deadlines and obligations that apply. PwC supports each of these steps and conducts independent investigations combining interviews, forensic accounting, digital forensics and eDiscovery. Throughout, we protect the identity of the reporter, restrict access to the case on a need-to-know basis and manage conflicts of interest, so confidentiality is maintained, the integrity of the investigation is preserved and the findings support defensible decisions on remediation, disciplinary action and regulatory or legal responses.