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Managed Service is a model of providing services tailored to the client’s needs, allowing the client to select from a predefined service catalogue on a regular periodic basis. The PMO team starts their work with the analysis of the business processes and projects run by the client, and then proposes a governance model based on standards and tools adjusted to business needs. In this model different levels of support are possible, depending on the needs and objectives of a specific client.
Managed Service allows your company to benefit from professional support so that you can focus on your business. We have our standards which we use to deliver our clients’ projects and programmes, which can be adjusted to the needs of a specific business/company.
Services within the agreed scope can be picked by a client from the predefined service catalogue which provides a certain level of flexibility and potential for adjusting the service to the client’s specific needs. Should such business needs arise, new services can be added into the agreement.
The support provided by our team can be delivered within the specific timeframe agreed with the client, or can be apportioned on a monthly basis as a subscription. This approach eliminates the risks of knowledge loss and capacity challenges, ensures stability and proficiency.
PMO Service Catalogue follows the 12 Elements of Delivery Excellence that underpin the benefits of an optimal program management function.
Holistic structure combining all fundamental MS components such as service catalogue, delivery process, pricing model.
Dedicated processes including the onboarding and offboarding framework and trainings.
Professionals in the Project Management / PMO area, robust service catalogue and proven methodologies, templates, and tools.
Digital Managed Services platform - a highly automated, modular platform supporting the management and delivery of the PMO Managed Service.
At PwC we offer our clients a versatile and all-encompassing approach, proven by years of professional background and thousands of hours of practice, which can be adjusted to the client’s needs by our team of excellent Project and Programme Managers and PMO Specialists.
To find out more about PMO as Managed Services - read the article Managed Services in a nutshell. From that article you may learn which benefits does the Managed Service model bring to your organisation and why do these benefits outweigh the potential risks when the right professionals are chosen for that role.