We deliver tech‑powered Financial Crime compliance operations at scale, so you can avoid risk and focus on growth

Financial Crime Managed Services

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Fast‑changing regulation, sophisticated criminal activity, talent shortages and legacy constraints place growing pressure on compliance functions. Meeting these demands requires not just additional capacity, but a precise, transparent and defensible operating model, delivered through a trusted partnership.

Scale of today’s anti‑money laundering (AML) and financial‑crime challenge. 

~$6 trillion

estimated criminal economy

>$5 billion

AML fines issued in 2024

Check how can we help your organization

Financial Crime compliance challenges we help solve

Many organisations are asking:

How do we avoid regulatory findings, rising backlogs and inconsistent decisions across markets?

How do we scale quickly our operational capabilities – without years of internal team-building?

How do we reduce costs of AML and compliance without increasing risk?

Our Financial Crime Managed Services are designed to address these challenges

With over a decade of hands-on delivery for regulated institutions, we combine practitioner-run teams, deep subject-matter expertise and advanced technology to take over significant parts of your Financial Crime operations – with full transparency, auditability and regulatory alignment.

What value can you expect from our Financial Crime Managed Services?

Operational Resilience – without losing control

  • Rapid scaling (up or down)
  • Structured change management
  • Standardised, documented processes

Reduced Regulatory 
& Reputational Risk

  • End-to-end traceability
  • Layered Quality Assurance and SME supervision
  • Access to Anti-Financial Crime experts

Technology-Enabled Scale 
& Control

  • Automation, analytics and agentic AI
  • Integrated case management, screening, outreach and reporting
  • Data-driven insights

Specialist Financial Crime Talent 

  • 1,000+ multilingual Financial Crime specialists in Poland
  • Continuous training and certification
  • Global network for greater scale, flexibility and access to niche expertise

Cost reduction – with proven efficiency gains

Scale, intelligent automation and optimised workflows that deliver measurable results:

40%

faster work allocation & coordination

90%

less time on data search

60%

auto-closure of screening hits

50%

faster processing of low-risk due diligence

What Financial Crime solutions can we run as a Managed Service for you?

Our Managed Services cover key Anti‑Financial Crime domains and the full client lifecycle.

Know Your Customer (KYC)

  • Customer onboarding 
  • Periodic and event‑driven reviews 
  • Enhanced due diligence and remediation 
  • Client exits and managed high‑risk offboarding

Transaction Monitoring (TM) 

  • Alert management and L1-L3 investigations in AML transaction monitoring 
  • Case management and escalation handling 
  • Drafting Suspicious Activity/ Transaction Reports (SAR/STR) 

Fraud alerts handling 

  • End‑to‑end processing of fraud alerts through systematic operational reviews andtimely triage 
  • Red‑flag identification, and structured case handling. 

Sanctions & PEP Screening

  • Screening as-a-Service for sanctions and PEP
  • Hit handling and systematic false‑positive reduction 

Know Your Vendor (KYV) / Third Party Risk Management (TPRM)

  • End‑to‑end risk assessments for suppliers and other third parties
  • Data verification, screening, risk rating and decision recommendations
  • Coverage across sanctions, cyber, ESG, financial resilience and data privacy risks

Quality Assurance 

  • Deployable QA layers across KYC, TM, Sanctions, Fraud and TPRM
  • Root‑cause analysis, targeted training and continuous improvement

Anti-FInancial Crime Expertise as a Service

  • On‑demand subject matter expertise for methodology design, policy and regulatory interpretation
  • Control framework optimisation and high‑risk case guidance

How is our approach to Financial Crime Managed Services different?

We design and run connected Financial Crime processes from onboarding, through monitoring, reviews and investigations, to client exit — across customer types and jurisdictions — ensuring one consistent operating model rather than isolated workflows. 

We can provide targeted capacity for specific processes, a fully outsourced managed service, or a build‑operate‑transfer model, depending on whether you want to stabilise operations, scale rapidly or ultimately internalise capabilities.

Our model has been proven across a range of institutions and regulatory environments and is configurable to your products, risk appetite, organisational structure and existing systems, rather than forcing a one‑size‑fits‑all approach.

We embed standardised methods, clear roles and quality controls into day‑to‑day production workflows, so efficiency gains and quality improvements are built into BAU, not treated as separate projects. 

We use phased rollout, formalised knowledge transfer and defined governance (including RACI, steering and escalation) to reduce implementation risk, enable rapid stabilisation and support long‑term productivity and control. 

Our contracting frameworks are designed with Financial Crime and outsourcing regulations in mind, making it easier to demonstrate regulatory oversight, accountability and control over critical functions. 

How does technology enable our Financial Crime Managed Services?

Our Digital Managed Services (DMS) platform is the digital backbone of our operations – a single, automated environment for orchestrating Financial Crime processes end to end, built on practical operational and regulatory experience.

End‑to‑end workflow orchestration

DMS supports complex, multi‑step processes such as KYC, Transaction Monitoring, Sanctions, Fraud prevention and TPRM by managing case routing, handovers, status changes and role‑based actions from one place.

Advanced automation and AI agents

Advanced automation and AI agents, including GenAI and agentic components, are embedded into workflows to accelerate document search and data extraction, map ownership and relationships, support predictive Quality Check and assist analysts with policy interpretation and decision‑making.

Platform‑powered modules

Platform‑powered modules provide unified work allocation, audit trail, Quality Check engine, orchestration, reporting, AML screening and outreach capabilities, ensuring process control and consistency without the need to build bespoke tooling from scratch.

Real‑time visibility and reporting

Real-time dashboards, SLA tracking and automated reporting provide full transparency over operations while significantly reducing manual reporting effort. 

Operational data foundation

DMS structures operational data to support performance analysis, control testing and continuous improvement, while providing a robust evidence base for internal audit and regulatory reviews.

Strengthen your Financial Crime operations with our Managed Services

Submit a request to discuss how our team can help you advance FinCrime operating model.

Contact us

Marta Wójcik

Marta Wójcik

Partner, Financial Crime Unit, PwC Poland

Tel: +48 519 506 849

Tomasz Turski

Tomasz Turski

Partner, CEE Managed Services CTO, PwC Poland

Tel: + 48 519 507 296

Magdalena Buchman

Magdalena Buchman

Director, Managed Services, PwC Poland

Tel: +48 519 504 805